FAQ

Frequenly Asked Questions

What is Your Return Policy?

Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Goods that had been used multiple times such our apparel or clothes. please email us at Sub_omar@hotmail.com with any possible questions about returns.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then you will only receive store credit for either the same item or a different item of the same price range, within a certain amount of days.

There is often some processing time before a credit has been granted,
If you’ve done all of this and you still have not received your refund yet, please contact us at sub_omar@hotmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.